Hello! You can send us a message, but first, please review the below FAQs. They have answers to everything we have ever been asked.
If you don’t find your answer there, please use the contact form at the bottom of the page. We will get back in 24-48 hours.
When will the bars be back in stock?
We are estimating that we’ll have more bars in March 2024. There’s a chance they will be here by February. We know, it’s a frustratingly long time.
Manufacturing food is very slow and there is no way to expedite it. If you are not already a customer. Please fill out the form on this page to be notified as soon as they are back.
We have three new flavors that will launch around the same time, so in the future, we will never be completely sold out.
How do I pause or cancel my subscription?
How do I change my subscription?
- Log in and go to your subscription page.
- Scroll way down until you see a green button in the line item for your subscription. Click on it.
- Select your new subscription and complete checkout if need be.
Note: The button to change is below the other group of buttons for pausing, canceling, etc.
How can I track my order?
All orders ship within 24 hours. As soon as your order is shipped and a tracking number becomes available, you will receive an email notification from us containing your tracking number.
You can also access it by logging into your account and going to the Orders page, and selecting your order.
If your tracking number indicates a delay of more than one week, we will send you a replacement order. In this case, please provide your order number and tracking number through the contact form at the bottom of this page.
Please note that if your package was shipped via UPS and is listed as delayed, you can submit a request to locate it even if it has been less than a week.
Unfortunately, we cannot do this for you. We suggest submitting the location request as soon as you notice a delay, as this is typically the quickest way to locate and deliver your bars.
What if I checked out as a guest?
All order info will be emailed to you after a guest checkout. Creating an account after the order is placed will not link your account and your order, so you won’t be able to access it online by creating an account. However, we can manually link it for you. Please email us with your request after you have created an account.
How long for my bars to arrive?
All orders ship within 24 hours, from our Colorado warehouse, via USPS or UPS.
Typically it takes no more than a few days for the bars to get to you. As soon as they ship you will receive an email with the tracking number.
You can also log into your account to find your tracking number, after they have shipped. If you can’t find it, contact us with your order number.
What happens if my shipment is delayed, mis-delivered or lost?
Use the form as the bottom to notify us.
First, we will contact UPS or USPS to locate and rescue it. This is typically faster than creating a new order. If we fail to rescue it, we will of course send you a free replacement.
Your free replacement will be sent out once we have exhausted all efforts to rescue your package.
It typically takes a few us a few days to get this sorted out.
We understand that this is extremely frustrating. Unfortunately, there is no shipping carrier that is 100% reliable. We do everything right and they still manage to screw things up sometimes.
What's your return policy and how do I initiate one?
Return & Refund Policy
If you’re unsatisfied with our bars for any reason, we’re committed to making it right. We will provide a full refund, but kindly request you to return the remaining bars within 90 days of purchase.
Note: We ask that you cover the return shipping costs. Due to the nature of food products, we cannot restock returns, which results in a significant loss for us. We appreciate your understanding.
How to Process a Return:
- Reach out to us providing your name, email, order number, and reason for return.
- We will provide you with a Return Merchandise Authorization (RMA) number and our return address.
- Pack the remaining bars and include a copy of the receipt inside the box. Make sure the RMA number is clearly written on the receipt.
- You can use the packing slip that came with your order. If you misplaced it, simply print the receipt we emailed you post-purchase.
Can I buy HFB in stores or on Amazon?
Not currently. These bare are quite expensive to make and selling them directly to you is the best way to keep prices down, since all stores take a big cut. We may start selling in stores once we are manufacturing at a very large scale.
Can you send me a sample?
What are natural flavors?
Are the bars gluten-free?
Yes, they are! Our bars have undergone rigorous lab testing and are confirmed to be gluten-free. If you’re interested, we can provide the lab documentation for your review.
We recognize that FDA regulations and product labeling can sometimes be confusing for consumers.
To clarify, like many gluten-free products, our bars are produced in a facility that also handles non-gluten-free items. However, we ensure that our manufacturing equipment is thoroughly sanitized after each use.
For all gluten-free products, there is a mandatory waiting period of a full 2 weeks between production runs to prevent any cross-contamination.
Despite our strict adherence to safety protocols, by law, we are required to mention on our nutrition label that the bars are made in an environment where wheat has been processed. Rest assured, there has been no cross-contamination, which is evident from our successful lab tests.
We’re dedicated to transparency and are always here to address any concerns or answer questions you might have about our products.
Do you offer wholesale pricing?
Are the bars good as a meal replacement?
Do you you ship internationally?
Sorry, no. Currently we only ship to the US. But we will be in Canada, Europe and Australia soon.
Do you offer free shipping?
Do you offer temperature controlled shipping?
How much heat can the bars take?
In our own unscientific test, which involved leaving a box in the windshield of a car baking in the sun all day, the bars had no problems. The car reached 130 degrees. The bars softened but did not melt, and returned to perfect form once they cooled down.
If you are certain you need temperature-controlled shipping, contact us and we’ll make it happen. Note that there’s a $7 fee. All orders shipped on ice are only sent out Monday-Wednesday.
We are located in Berkeley, California.