All orders ship within 24 hours. As soon as your order is shipped and a tracking number becomes available, you will receive an email notification from us containing your tracking number.

You can also access it by logging into your account and going to the Orders page, and selecting your order.

If your tracking number indicates a delay of more than one week, we will send you a replacement order. In this case, please provide your order number and tracking number through the contact form at the bottom of this page.

Please note that if your package was shipped via UPS and is listed as delayed, you can submit a request to locate it even if it has been less than a week.

Unfortunately, we cannot do this for you. We suggest submitting the location request as soon as you notice a delay, as this is typically the quickest way to locate and deliver your bars.

All order info will be emailed to you after a guest checkout. Creating an account after the order is placed will not link your account and your order, so you won’t be able to access it online by creating an account. However, we can manually link it for you. Please email us with your request after you have created an account.

All orders ship within 24 hours, from our Colorado warehouse, via USPS or UPS.

Typically it takes no more than a few days for the bars to get to you. As soon as they ship you will receive an email with the tracking number.

You can also log into your account to find your tracking number, after they have shipped. If you can’t find it, contact us with your order number.

Use the form as the bottom to notify us.

First, we will contact UPS or USPS to locate and rescue it. This is typically faster than creating a new order. If we fail to rescue it, we will of course send you a free replacement.

Your free replacement will be sent out once we have exhausted all efforts to rescue your package.

It typically takes a few us a few days to get this sorted out.

We understand that this is extremely frustrating. Unfortunately, there is no shipping carrier that is 100% reliable. We do everything right and they still manage to screw things up sometimes.

If you don’t like our bars for any reason, we will refund you in full. All you have to do is mail back the remaining bars. We will pay for return shipping. We’ll send you a mailing label, and once we see that they are in the mail, your refund will be issued. 

To initiate a return, contact us with your name, email, order number and the reason for your return. 

Not currently. These bare are quite expensive to make and selling them directly to you is the best way to keep prices down, since all stores take a big cut. We may start selling in stores once we are manufacturing at a very large scale.

Yes, they are! Our bars have undergone rigorous lab testing and are confirmed to be gluten-free. If you’re interested, we can provide the lab documentation for your review.

We recognize that FDA regulations and product labeling can sometimes be confusing for consumers.

To clarify, like many gluten-free products, our bars are produced in a facility that also handles non-gluten-free items. However, we ensure that our manufacturing equipment is thoroughly sanitized after each use.

For all gluten-free products, there is a mandatory waiting period of a full 2 weeks between production runs to prevent any cross-contamination.

Despite our strict adherence to safety protocols, by law, we are required to mention on our nutrition label that the bars are made in an environment where wheat has been processed. Rest assured, there has been no cross-contamination, which is evident from our successful lab tests.

We’re dedicated to transparency and are always here to address any concerns or answer questions you might have about our products.

Sorry, no. Currently we only ship to the US. But we will be in Canada, Europe and Australia soon.

Shipping is free on orders over $55. Regular customers usually get two boxes or more at a time. 

How much heat can the bars take?

In our own unscientific test, which involved leaving a box in the windshield of a car baking in the sun all day, the bars had no problems. The car reached 130 degrees. The bars softened but did not melt, and returned to perfect form once they cooled down.

If you are certain you need temperature-controlled shipping, contact us and we’ll make it happen. Note that there’s a $7 fee. All orders shipped on ice are only sent out Monday-Wednesday.