Hello! You can send us a message and a real human will reply back, but first, please review the below FAQs. They have answers to everything we have ever been asked.

If you don’t find your answer there, please use the contact form at the bottom of the page.  We will get back in 24-48 hours.

How can I track my order?

All orders ship within 24 hours. As soon as your order is shipped and a tracking number becomes available, you will receive an email notification from us containing your tracking number.

You can also access it by logging into your account and going to the Orders page, and selecting your order.

If your tracking number indicates a delay of more than one week, we will send you a replacement order. In this case, please provide your order number and tracking number through the contact form at the bottom of this page.

Please note that if your package was shipped via UPS and is listed as delayed, you can submit a request to locate it even if it has been less than a week.

Unfortunately, we cannot do this for you. We suggest submitting the location request as soon as you notice a delay, as this is typically the quickest way to locate and deliver your bars.

What happens if my shipment is delayed, mis-delivered or lost?

Use the form at the bottom to notify us.

First, we’ll determine if it is just delayed or actually lost. Delays happen sometimes, unfortunately. It is the nature of e-commerce. 

If it is lost, we’ll attempt to contact the carrier to locate and rescue it. This is typically faster than creating a new order.

If we fail to rescue it, we will of course send you a free replacement.

Your free replacement will be sent out once we have exhausted all efforts to rescue your package.

It typically takes a few days to get this sorted out.

We understand that this is extremely frustrating.

Unfortunately, no shipping carrier is 100% reliable. We do everything right and they still manage to screw things up sometimes!

How do I change my subscription?

This is most easily explained over video, so we made one for you.

If you used Express Checkout, you’ll need to create a password to log in. You can do that on the login page.

How do I pause or cancel my subscription?

  1. Log in and go to your subscription page.
  2. Select the button for your desired action (e.g. pause or cancel).
Please note: If you used Express Checkout, you’ll need to create a password to log in. You can do that on the login page.
This video has more on subscrition management.

My package was damaged in transit. What do I do?

Sorry about this! It is unfortunately the nature of e-commerce that this occasionally happens. 

We’ll send you a free replacement, of course. 

Please email your order # and a photo to hello@humanfoodbar.com and we’ll take care of it ASAP.

What if I checked out as a guest?

All order info will be emailed to you after a guest checkout. Creating an account after the order is placed will not link your account and your order, so you won’t be able to access it online by creating an account. However, we can manually link it for you. Please email us with your request after you have created an account.

How long for my bars to arrive?

All orders ship within 24 hours, from our Colorado warehouse, via USPS or UPS.

Typically it takes no more than a few days for the bars to get to you. As soon as they ship you will receive an email with the tracking number.

You can also log into your account to find your tracking number, after they have shipped. If you can’t find it, contact us with your order number.

What's your return policy and how do I initiate one?

Return & Refund Policy

Eligibility for Returns:

Please note that we cannot restock opened items. As a result, we accept returns under specific conditions:

  • If you purchase multiple boxes of different flavors, you can return them for a full refund provided only one box has been opened. All other boxes must remain unopened and in like-new condition.
  • If all boxes have been opened, we can only issue a refund for one box.

Sampling Before Buying:

  • To explore different flavors without committing to full-size boxes, we recommend purchasing our sampler trial pack.

Return Time Frame:

  • Due to the perishable nature of our bars, returns must be mailed within 30 days of receipt.

Return Shipping Costs:

  • Customers are responsible for covering the costs of return shipping. As our food products cannot be restocked, returning items results in a significant loss for us. We will donate the unopened bars to charity. We appreciate your understanding.

How to Process a Return:

  1. Reach out to us providing your name, email, order number, and reason for return.
  2. We will provide you with a Return Merchandise Authorization (RMA) number and our return address.
  3. Pack the remaining bars and include a copy of the receipt inside the box. Make sure the RMA number is clearly written on the receipt.
    • You can use the packing slip that came with your order. If you misplaced it, simply print the receipt we emailed you post-purchase.

Can I buy HFB in stores or on Amazon?

Not currently. These bare are quite expensive to make and selling them directly to you is the best way to keep prices down, since all stores take a big cut. We may start selling in stores once we are manufacturing at a very large scale.

What are natural flavors?

The natural flavors are plant extracts, such as essential oils, that enhance existing flavors in foods. Vanilla is an example. Our natural flavors do not contain lectins or any other known allergens.

Are the bars gluten-free?

Yes, they are! Our bars have undergone rigorous lab testing and are confirmed to be gluten-free. If you’re interested, we can provide the lab documentation for your review.

Do you offer wholesale pricing?

Yes, go here for more info: https://shop.humanfoodbar.com/wholesale-application

Are the bars good as a meal replacement?

We have a lot of customers who use HFB for meal replacements. With 10g of protein, 13g of fiber, and 240 calories, they will keep most people energized and full for several hours.

Do you you ship internationally?

Currently, we only ship to the US and Canada.

Do you offer temperature controlled shipping?

Yes, we do!

You can add it to your order here: https://shop.humanfoodbar.com/temp-controlled-shipping/

Most people do not need it as the bars are quite heat tolerant, but it never hurts to play it safe!

Contact Information

We are located in Berkeley, California. 

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