Return & Refund Policy

Eligibility for Returns:

We offer a return policy that is generous by industry standards. The vast majority of grocery companies do not allow returns under any circumstances aside from defective or damaged merchandise.

Please note that we cannot restock opened items. As a result, we accept returns under specific conditions:

• If you purchase multiple boxes of different flavors, you can return them for a full refund provided only one box has been opened. All other boxes must remain unopened and in like-new condition.
• If all boxes have been opened, we can only issue a refund for one box.

Sampling Before Buying:

• To explore different flavors without committing to full-size boxes, we recommend purchasing our sampler trial pack.

Return Time Frame:

• Due to the perishable nature of our bars, returns must be mailed within 30 days of receipt.

Shipping Costs:

• Customers are responsible for covering the costs of return shipping. As our food products cannot be restocked, returning items results in a significant loss for us. We will donate the unopened bars to charity. We appreciate your understanding.
• Due to the amount of money we lose on returns, refunds will be for merchandise only and do not include your initial shipping costs. 

How to Process a Return:

1. Email [email protected] providing your name, email, order number, and reason for return.
2. We will provide you with a Return Merchandise Authorization (RMA) number and our return address.
3. Pack the remaining bars and include a copy of the receipt inside the box. Make sure the RMA number is clearly written on the receipt.
   • You can use the packing slip that came with your order. If you misplaced it, simply print the receipt we emailed you post-purchase.