Depends how long it has been. Everyone expects their goods to be delivered ASAP these days, so we’ve become ninjas at shipping orders fast–often in less than an hour. You can still reach out and we will do our best to grab it before it leaves the station. Email [email protected] with your order number in the subject line. Subject line should be: Urgent shipping address change [ORDER NUMBER]

All orders ship from Utah and are processed within 24 hours, Monday- Friday. Your proximity and the day of the week you order will determine your shipping time. If you chose Economy shipping, orders typically arrive within 3-7 days, depending on your location, plus 1 business day to process your order. If you upgraded to Expedited shipping, it will be 2-3 days, plus 1 business day to process your order. Weekend orders will be processed on Monday.

Shipping carriers frequently miscalculate arrival times, especially early on in the shipping process. If you place the order just a few days ago and it is telling you it won’t arrive for a week, there’s a good chance they will post an update that will show it arriving much sooner.

We do everything we can to ensure your order arrives safe and sound. However, once a package leaves our facility, unforeseen issues can occur—carriers may lose or misdeliver packages, or items can arrive damaged.

To provide peace of mind, we’ve partnered with Route Shipping Protection to offer optional shipping protection. This service is automatically added at checkout and offers a fast, hassle-free way to resolve issues if your package is lost, stolen, or damaged in transit.

Shipping insurance is offered at checkout.

If you opted in to Route Shipping Protection:

You’re covered! To file a claim, visit the Route Claims Center and enter your order number and email address. The process is quick, and most claims are resolved within hours.

Once your claim is submitted:

• Resolution Options: You can choose a refund, replacement, or store credit during the claim process.

• Processing: Route will initiate your selected resolution promptly. You’ll receive email updates throughout the process, including tracking information for replacements or confirmation details for refunds or credits.

• Coverage: Reorders are fully covered, including shipping and taxes. If a replacement item is out of stock, Route will issue a refund instead.

Claim Deadlines:

• Lost Packages: File between 7 and 30 days after the last tracking update (20–30 days for international shipments).

• Stolen Packages: File between 5 and 30 days after the package is marked “delivered.”

• Damaged Packages: File within 30 days of delivery.

If you opted out of Route Shipping Protection:

We will provide a replacement at cost, if you have reported your package as lost to the shipping carrier and it has not turned up within two weeks. This policy is necessary to protect our small business from the growing risk of consumer fraud.

Unfortunately no. We wish we could but operationally there is no way to do it.

To get your order from Utah to you as quickly as possible, we use the fastest method available within your selected shipping tier (Standard Economy or Expedited). The carrier may vary based on your location and shipping choice.

We most often use DHL and USPS, but occasionally use FedEx or UPS. If you have a preference or concern about a specific carrier, please contact us before placing your order and we’ll do our best to accommodate.